Optic Fiber in Canyamel

We're concluding the required procedures to bring optic fiber connections to Canyamel as soon as possible

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¿How do we bring fiber to another town?

Installing a fiber optic network in a town requires time, dedication and support from local authorities and their citizens. Here we explain the whole process.

First phase: the project

First contact

The first step before deciding whether to start a fiber project in a new location, is to conduct a study assessing the interest of citizens, the number of people who already use our Wimax services in the area and if ultra fast broadband services are already offered there.

Planning

Our engineering team contacts local authorities and thoroughly investigates the area: streets, population density and existing underground pipelines. All this to have the best and most complete radiography that will allow us to carry out our work in an efficient way and with the minimum inconvenience for the neighbors of the locality where we are deploying.

Project

Once we have all the details, we design an optical fiber map optimized to the specific needs and features of the town. Then we officially present our technical project to the city council for approval, ending the first phase and being able to start the second phase, the deployment.

Second phase: the deployment

Deployment

Our technical team begins to deploy the optic fiber along all the streets of the town, following the design presented by our engineering team. In this phase you will frequently see several workers and vehicles of ConectaBalear in the area. That means there is not much left!

Certification

After having completed the laying of fiber cables throughout the urban nucleus, our installers are responsible for merging and connecting the entire network. To finish the project, we make a reflectometry diagnosis and certify that the entire network works as it should. At this moment, you can already connect with the fiber!

Own fiber network

We're the local service provider with the most fiber optic coverage in the islands. Since 2016 we've been building our own fiber optic network that already reaches most towns in Majorca. For the rest of towns we have agreements for the use of third party networks reaching most of the surface of the island with all the guarantees.

More information about our network

Questions? We've got answers

After my registration request, how long it takes to have the installation done?
The waiting time for the installation is about 7 working days, although depending on the volume of work this period may be longer.

Does the service have permanence?
No, none of the services we offer have permanence unless otherwise stated during the course of the contract.

Can I have a Fixed IP?
Yes, the cost of a fixed IP is 10€ per month.

What is Indirect Fiber?
Indirect Fiber is offered by a telecommunication company that does not have its own network in a certain location.

As a customer there is no difference between having Direct or Indirect Fiber.
How long does it take to manage the cancellation of the Fiber Optic service?
The withdrawal will be processed within a maximum period of two working days from when it has been communicated to us as established by Royal Decree 899/2009.

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