The translated versions of the contracts and legal policies are provided solely as a convenience to facilitate reading and understanding of the Spanish versions.
The objective of providing translations of contracts and legal policies is not to create a legally binding contract, and not be a substitute for the legal validity of the Spanish versions.
In the event of any dispute or conflict, the Spanish versions of the contracts and legal policies will under all circumstance govern our relationship and prevail over the terms in any other language.
Soluciones Corporativas IP, SL. Tax ID: B57333601 · C/ Menestrals, 14 · 07500 Manacor · Balearic Islands · Spain
Registered in the Mercantile Registry of the Balearic Islands, Volume 2120, Book 0, Folio 173, Sheet PM-50105
Installer registration No.: 13546
Operator registration number: RO2010/1999
In compliance with Article 10 of Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSICE), the owner of this website is:
Administrative authorisations for carrying out its activity: operator registered under No. RO2010/1999 and installer registration No. 13546 in the Registry of Numbering and Telecommunications Operators of the Spanish National Commission on Markets and Competition (CNMC), as an authorised holder to carry out the following activities:
This website does not allow the direct electronic contracting of any telecommunications service. Therefore, all information provided on products and services, and the options preselected by the user concerning type of service, prices, conditions, etc., are for information purposes only and help the user choose, among the various service options, the one that best suits their interests or particular circumstances, constituting a service request by the user to ConectaBalear.
After the user submits the service request, the actual formalisation of the contract shall always be carried out in person at our premises, at the customer’s address or at the place where the service is finally to be installed, after verifying that said place is within the coverage area of our services. This information, together with the contracting conditions of the service selected by the customer, shall be sent to the customer beforehand in writing for the final formalisation and acceptance of the contract.
Accessing and/or using this website gives you the status of user and, from such access and/or use, you accept this Legal Notice and, where applicable, any changes made to it. The user assumes responsibility for the use of the website. This responsibility extends to the information provided to us in the various forms on this website.
Some sections, such as the customer area or customer access, are exclusive to registered users who have contracted one of the available services.
The user undertakes to make appropriate use of the content offered through the website and, by way of example but not limitation, not to use it to: (i) engage in unlawful or illegal activities or activities contrary to good faith and public order; (ii) cause damage to the physical and logical systems of the website owner, its suppliers or third parties; (iii) introduce or disseminate computer viruses or any other physical or logical systems that may cause the aforementioned damage.
The visitor and/or user of this website acknowledges and accepts that all trademarks, trade names or distinctive signs, content, all industrial and intellectual property rights and/or any other elements inserted on this website are the exclusive property of SCIP and/or third parties, who have the exclusive right to use them in economic activity.
In accordance with the foregoing paragraph, users of this website are prohibited from reproducing, copying, assigning, distributing, modifying or otherwise using, in whole or in part, the information and content of this website without the prior written authorisation of SCIP.
SCIP is also the owner of the elements that make up the graphic design of its website, menus, HTML code, texts, logos, colour combinations, buttons, images, graphics and any other website content, as well as the structure, selection, arrangement and presentation of its content.
The content of this website may not be reproduced, in whole or in part, transmitted or recorded by any information retrieval system, in any form or by any means, unless prior written authorisation has been obtained from SCIP.
SCIP declares that it has adopted the necessary measures which, within its possibilities and the state of the art, allow the proper functioning of its website and the absence of viruses and harmful components.
SCIP assumes no liability for damage that may be caused to users’ equipment or systems by possible computer viruses that may have been contracted as a result of the user browsing the website.
SCIP shall not be liable in the event of service interruptions, delays or malfunction when these are due to causes beyond SCIP’s control or to force majeure.
The user is expressly prohibited from using the website for unlawful or prohibited purposes, purposes that infringe third-party rights, or purposes that may in any way damage SCIP’s brand, image or reputation.
SCIP reserves the right to update, modify or delete at any time the information contained on this website, as well as notices, policies or any other legal conditions of use of this website, and only those published on the website at any given time shall be considered valid and applicable. Such modifications shall be communicated to users and/or visitors of the site when they occur.
This website collects personal data through customer registration, contact and network coverage information forms. All data collected through this website shall be processed in accordance with the regulations in force at any given time and always in accordance with the purposes established in our Privacy Policy, which may be consulted here and which users must read and accept before providing their data.
Spanish law shall apply to the resolution of all disputes or matters relating to this website or the activities carried out on it, to which the parties expressly submit. The Courts and Tribunals of Manacor (Balearic Islands) shall have jurisdiction over all disputes arising from or relating to its use, unless the law expressly provides for another jurisdiction.
In compliance with the Organic Law on Data Protection and Guarantee of Digital Rights and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (hereinafter, GDPR), this Privacy Policy applies to the processing of personal data carried out by SOLUCIONES CORPORATIVAS IP, S.L. —hereinafter SCIP or CONECTABALEAR— as data controller and/or processor, in relation to data provided by users and/or customers (natural persons) as a result of contracting the services provided by SCIP (hereinafter, the “Services”), or collected in any of the sections of the website www.conectabalear.com.
If you do not agree with the terms of this Policy, do not access or use the Services. This Privacy Policy does not apply to any other third-party product, service or activity.
SCIP warns that, except where legally constituted representation exists, no user and/or customer may use the identity of another person or communicate their personal data. Therefore, the data provided to SCIP must be personal data corresponding to the user’s own identity, and must be appropriate, relevant, current, accurate and true. In this regard, the user and/or customer shall be solely liable for any direct or indirect damage caused to third parties or to SCIP through the use of another person’s data or their own data when such data are false, erroneous, outdated, inappropriate or irrelevant. Likewise, the user and/or customer who communicates the personal data of a third party shall be responsible for having obtained the corresponding authorisation from the data subject, as well as for the consequences if they have not.
Similarly, the user and/or customer who communicates personal data to SCIP declares that they are of legal age and have sufficient legal capacity in accordance with Spanish law. Any data provided concerning a minor shall require the prior consent or authorisation of their parents, guardians or legal representatives, who shall be considered responsible for the data provided by the minors in their care.
We also inform you that we have an appointed external Data Protection Officer (Art. 38 GDPR) who ensures compliance with data protection regulations at SCIP. The contact details of our DPO are: dpo@scip.es
The personal data you provide will be identifying data (name and surname), contact details (address, telephone numbers and email address), information about the service in which you are interested and other contact or preference data.
These data shall be used for the general purpose of managing and controlling the established contractual relationship and, specifically, to:
We shall not process your personal data for any purpose other than those described above unless required by law or by a court order.
Requests for information sent to us require the interested party to voluntarily provide the data necessary for us to respond or provide the Services. The mandatory or necessary nature of providing such data shall be indicated by an asterisk (*) in the forms or sections corresponding to each service.
However, the interested party may freely refuse to provide such data or subsequently revoke the consent previously granted for processing their data, although such refusal shall make it impossible for us to respond to their request or provide the relevant service.
SCIP understands that, by providing such data, the interested party guarantees and is responsible for their truthfulness, currency and accuracy, and expressly accepts and consents to their processing for the purposes described above.
Personal data provided for managing the relationship with the customer and providing the Services shall be retained for as long as the contract remains in force or the purpose for which they were collected remains valid. Once that relationship has ended, where applicable, the data may be retained for the period required by applicable law and until any liabilities arising from the contract or from legal obligations assumed by SCIP as a telecommunications service provider have expired.
Data for managing enquiries and requests shall be retained for the time necessary to respond to them, with a maximum period of one year.
Data for sending commercial communications about our products or services shall be retained indefinitely until, where applicable, you inform us of your wish to delete them.
Personal data of persons interested in receiving information about the Services shall remain in the system indefinitely until the interested party requests their deletion.
Data for recruitment processes shall be retained for one year.
The legal bases for data processing shall be, where applicable, the consent of the data subject pursuant to Art. 6.1(a) GDPR, and the necessity of processing for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract, pursuant to Art. 6.1(b) GDPR.
Likewise, we may process your data on the basis of SCIP’s legitimate interest pursuant to Art. 6.1(f) GDPR, for the purpose of retaining and fostering loyalty among its customers and/or users and better meeting their previously expressed expectations or interests, e.g. improving services and products, managing requests, enquiries or complaints, offering products and services similar to those contracted, informing about promotions, etc., without prejudice to SCIP’s compliance with the remaining obligations relating to the sending of commercial communications by electronic means.
As a general rule, SCIP shall not disclose your personal data to third parties unless we are legally required to do so or you have expressly authorised us to do so when using our services.
In this regard, we inform you that for the provision of certain services, such as the registration of domain names, the personal data of the interested party may be disclosed or communicated to the competent national or international registering authority or body responsible for registering the relevant domain name. In such case, SCIP shall only communicate the data strictly necessary to manage the interested party’s request and provide the contracted services.
You may consult the complete list of managing entities for the various domain extensions (TLDs), both generic and country-code, to which we may communicate your personal data at the following link: https://www.iana.org/domains/root/db. The Internet Assigned Numbers Authority (IANA) is the entity that oversees the global allocation of IP addresses, autonomous systems, DNS root name servers and other resources relating to Internet protocols.
Credit information systems. SCIP informs the CUSTOMER that, in accordance with Regulation (EU) 2016/679 of 27 April 2016 (GDPR) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and Organic Law 3/2018 of 5 December on Data Protection and Guarantee of Digital Rights, in the event of non-payment or default of any of the amounts provided for in the signed contract, their personal data may be included in the ICIRED default files, which shall process them so that they may be consulted by those natural or legal persons who prove a legitimate interest in such information.
By accepting the Service Conditions, you expressly consent to these disclosures. If you revoke your consent, we shall no longer be able to provide you with the Services.
Any person has the right to obtain confirmation as to whether or not SCIP processes personal data concerning them. In particular, you may exercise the following rights before SCIP:
Contact details for exercising these rights: SCIP, pursuant to Articles 37 et seq. of Regulation (EU) 2016/679 of 27 April 2016 (GDPR), has a Data Protection Officer officially appointed before the Supervisory Authority (agpd.es), whose contact details are set out below:
Possibility of lodging a complaint with the Supervisory Authority: SCIP also informs you of your right to lodge a complaint with the Spanish Data Protection Agency (www.agpd.es) if you consider that the processing does not comply with current regulations.
Retention of certain data: SCIP informs you that, in compliance with Law 25/2007 of 18 October on the retention of data relating to electronic communications and public communications networks, it must retain and preserve certain traffic data generated during the course of communications for the purpose of transferring them to authorised authorities when the legal circumstances provided for therein arise.
WHOIS data: as a requirement established by ICANN or the competent registering organisation, the holder of the domain name authorises the publication of data relating to the ownership of the relevant domain name and of the administrative, technical and billing contacts which, according to the regulations, must be public and accessible through the whois of the competent registrars.
Usage information: service metadata. When a user interacts with the Services, metadata are stored that provide additional context about how users operate.
Social networks: SCIP has a profile on the main Internet social networks (Facebook, Twitter, Instagram), and is in all cases responsible for processing the data of its followers, fans, subscribers, commenters and other user profiles (hereinafter, followers). However, insofar as the processing of personal data is carried out within the framework of social networks whose providers impose operating rules, SCIP’s obligations shall be limited to those aspects over which it has freedom to act. Accordingly, SCIP may inform its followers, by any means permitted by the social network, about its news, activities or promotions. Under no circumstances shall SCIP extract data from social networks unless the user’s specific and express consent has been obtained for this.
Logged data: as with most services supplied over the Internet, our servers automatically collect information when the user uses the Services. Such log data may include the IP address, the identification of the device from which the Services are accessed, the operating system and the device configuration.
Security measures: SCIP has implemented sufficient mechanisms to:
