It's not necessary to have any type of phone line or phone wiring. Our system works with a small antenna that we install in your house or company, through which you get Internet connection and optionally, phone connection.
ConectaBalear operates independently, so that your phone line will remain intact and you can continue using it if you wish so. In case you want to keep your current phone number you can perform a number portability (transferring the number) and benefit from our reduced rates.
Unlike mobile Internet services, we don't reduce the download speed or penalize you by charging an extra rate because you downloaded more than what was contracted. Our Internet connections are unlimited, enjoy your Internet connection without concerns.
You only need an antenna which our technicians will install in your home or company and a wireless router in case you want to have a WiFi network and connect multiple devices (computers, tablets, smartphones, gaming consoles, etc.).
Yes, most of the routers can be configurated in order to retrieve Internet using our antenna, if you already have a router from your previous provider you shouldn't have problems in order to make use of it. Our technician will configure it for free. In any case, if you finally don't have one, we can provide it to you.
Yes, as long as you have a router you'll be able to connect as many computers as you want using WiFi or wired connection.
Yes. Any device that supports WiFi can be connected to the router and have Internet connection. If your device doesn't have WiFi you can also connect it using a network cable.
Of course! ConectaBalear works in any device with network capabilities—whether it supports cable or WiFi—independently of the operating system.
Yes. Our network uses the BGP4 protocol so you'll get a minimum latency. The ping of ConectaBalear connections is lower than the most ADSL connections.
By offering our services with an independent system we can offer better connection speeds than the most DSL provides because of our connections don't depend on the state of your telephone line. In addition, due to the use of WiMax networks, we offer superior broadband connections to those offered by DSL providers in rural areas.
Our WiFi network is ready to operate in adverse weather conditions and therefore we do not suffer incidents due to rain, hail, etc.
Mobile phones operate at a different frequency than WiFi networks and don't cause interference in our network.
In the most common cases the installation doesn't take longer than one and a half hours work. We simply have to install an antenna at the rooftop and bring the cable inside your house.
You'll be able to contract your connection and cancel it when you want, except if you are told otherwise when formalizing the contract.
Our networks have all security measures in order to ensure that no one can intercept or access your personal data. Also, the WiFi network in your home will be password-protected so that nobody can use it without your permission.
No, your connection is independent of other ConectaBalear customers and therefore cannot acess your computer. Only computers connected to your home network will be able to have access to the files between themselves, as long as you have set them up to do so.
Yes. From our customer area you'll be able to configure all parameters of your connection (port forwarding, DMZ, UPnP, etc). This changes are made automatically, so you'll be able to do the at any time.
With the router we offer when making the installation you'll have sufficient coverage for your house and maybe part of the outside. In case of big buildings, with thick walls or houses with large terrain, the installation of a small antenna that increases the WiFi coverage can be requested, thanks to it you'll be able to enjoy your new Internet connection also from the outside.
The monthly costs, the service installation and other products (WiFi Router, etc.) are paid by bank debit or using a credit/debit card.
We give priority to failures, once they are reported, the problem is checked from our office. In case that we have to move to your location, this is normally made in 24-48 hours in working days, but in most of the cases it's fixed during the same day.
Yes, in case you need a higher Internet speed contact us, we'll study your needs and send you a custom budget.
Yes, we also offer WiFi services for bars, restaurants, hotels, etc. Contact us in order to obtain more detailed information about it.