Since last 15th of June 2017, the Roaming Service cost in Europe disappears. This change means that while you are travelling in one of the countries included in the European Region, you will be able to call and use the Internet data and your mobile line will be charged as it is normally done while you are in Spain.
Take into account that this does not affect the calls that you make from Spain to other countries, which continue to be international calls and have an extra cost.
The countries included in the European Region without Roaming Service costs are the following:
Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland (including Aland Islands), France, Greece, Hungary, Ireland, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxemburg, Malta, Norway, Netherlands, Poland, Portugal (including Maderia and Azores), Czech Republic, Romania, Sweden.
Warning: Although Andorra, Switzerland and United Kingdom (including Gibraltar) are located in Europe, they do not belong to this treaty.
We explain in detail the doubts and most common cases, assuming that you have a mobile line contracted in Spain with ConectaBalear:
If your mobile rate includes an Internet data plan, you will be able to use it in any country of the European Area without an extra cost, as if you were using it in Spain.
Yes, while travelling in a country from the European Region, you will be able to call Spain and any other country from that Region and it will be charged like a National call. If you have minutes included, you will not pay for the call.
So that you have a reference, these are the different costs regarding the calls that you make:
No, the calls made from Spain to any other country are still considered International calls and they still have such costs.
When you are on Roaming Services in any country of the European Region (excluding Spain), all calls that you make to any other country of the European Region will count as National (Spanish) calls. If your Rate includes minutes, it will not have any cost while you still have minutes left. If you have no minutes left, you will pay the same cost as a National (Spanish) call between Spanish lines.
To be able to use your mobile line outside of Spain, you will need to activate the Roaming Services in your customer area of ConectaBalear or contacting us through telephone call or email. After that you will need to make sure the Data Roaming on your phone is active to be able to use Internet Data and browse the Internet.
The Regulations of this trearty explain that it is considered excessive usage when, during a 4 month period, you use your line in Roaming Services more than you use it in Spain. If there is such case, you will receive an notification and after 15 days you could be charged the extra costs if you still use your line while in Roaming Services. It is also possible to present the documentation that credits that the holder of the line is resident in Spain to continue using the line in Roaming Services without charges.
This regulation has been created in order to prevent fraud of hiring lines in countries in which the holder does not reside.
If you go abroad and you have any doubts regarding the use of Roaming in your mobile line, we recommend that you contact us.
